Returns & Exchanges

At Diamine Inks, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring ink bottles are securely cushioned to prevent breakage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5 business days.